Product and account support
Contact support@snaype.com for questions about Snaype, account access, workspaces, or connected services. Include the affected feature, a short description, and any error message. We may need to verify your identity before changing an account or discussing protected information.
Route your request
- Privacy: use the subject “Privacy request” and describe the access, correction, deletion, or other request. See the Privacy Policy.
- Accessibility: use “Accessibility assistance” and describe the barrier or accommodation requested. See our Accessibility statement.
- Billing: use “Billing question” and include the invoice reference. Available payment and cancellation controls are linked from your workspace billing page.
- Data correction or rights concern: identify the record, page, or material, explain the concern, and provide supporting information you are authorized to share. A correction request does not guarantee that an independent public record can be altered.
- Security: use “Security report.” Provide enough information for an initial review without sending passwords, access tokens, or sensitive customer records.
Keep sensitive information out of email
Do not send Social Security numbers, full payment-card details, passwords, identity documents, or confidential loan files in an initial email. If further verification or files are needed, we will arrange an appropriate method. Snaype is a software provider; questions about a particular loan, rate lock, pre-approval, or transaction decision belong with your licensed provider.